تتوفر هذه الصفحة حالياً باللغة الإنجليزية فقط.

Besty Terms and Conditions

These Terms are the agreement between you, the parent or legal guardian, and AWLADNA AI LTD, a company registered in England and Wales (company number 17471150), registered office 20 Wenlock Road, London N1 7GU ("Besty", "we", "us"). They cover the Besty device, the Besty Parent app, the AI conversation service and besty.life.

Besty is a parent-guided device. We sell it to parents, and a child can use it only with their parent's explicit consent and authorization.

By ordering, creating an account or using Besty, you agree to these Terms and our Privacy Policy. If you don't agree, please don't use Besty.

Last updated: 25 October 2026

1. Parent-guided use

Accounts are for parents. You must be 18 or older and the parent or legal guardian of the child who will use Besty. Children can't buy Besty or create accounts.
Your authorization comes first. Your child can use Besty only after you set it up in the Besty Parent app and give explicit consent. By doing that, you confirm you're their parent or legal guardian.
For ages 4 to 12, under your guidance. You decide when and how your child uses Besty, and you remain responsible for supervising that use.
Only you change the rules. Keep your phone login code and parent PIN to yourself.
Other children can use Besty only in guest mode, with your permission and their own parent's OK. Their conversations are saved in your history labeled "Guest".

2. This is a pilot

Besty is in its first pilot. That means early hardware and software, so expect some bugs, slow replies, missing features and changes as we improve. We may ask for your feedback. You can always say no.

3. What AI can and can't do. Please read this.

Besty is built to be safe for children, but it runs on AI, and AI isn't perfect.

It can be wrong. Don't rely on Besty for anything medical, legal, financial or religious, or for any fact that matters without checking it.
It doesn't replace you. Besty is a parent-guided tool, not a babysitter, teacher or counsellor. Keep supervising your child as you normally would.
Safety flags can miss things. They can arrive late, be wrong, or not arrive at all. Besty is not an emergency or monitoring service. If you think your child is in danger, call emergency services (911 or 999 in Saudi Arabia).
Boundaries redirect, they don't block. When your child asks about something you've ruled out, Besty steers the conversation elsewhere. A determined child may still bring it up, so check conversations and adjust your settings.
It's not a person. Besty is designed to tell your child it's an AI when asked, but it may not always get this right. Please help your child understand it too.

4. Price, payment and delivery

What's included. You pay the price shown at checkout. It covers the device and 1 month of conversations, starting the day you set Besty up.
After the first month. Before your first month ends, we'll tell you how to keep using Besty and what it costs. We'll never charge you without your clear agreement. If you don't continue, conversations stop until you do.
Payment is handled by Stripe. We never see your full card details.
Delivery is free, within Saudi Arabia only, usually within 7 days through our delivery partner. If delivery takes more than 15 days, you can cancel for a full refund.
Connection. Besty needs Wi-Fi to talk. Without it, it can't hold conversations.
Updates. We update the device software remotely to fix problems, improve safety and add features. App updates come through the App Store and Google Play. Some updates are needed for Besty to keep working.
Fair use. Each 30-day period includes 300 minutes of conversation, plus 60 extra minutes. We'll alert you in the app at 80%, 95% and 100%. When the minutes run out, Besty may pause conversations until the next period starts.

5. Returns, refunds and warranty

Changed your mind? You can return the device within 7 days of delivery for a full refund, as long as it hasn't been set up or used and comes back undamaged with its accessories and packaging. Email support@besty.life to start a return. You cover the return shipping. Refunds go to your original payment method within 14 days of us receiving the device.
Faulty on arrival? If the device arrives faulty or not as described, we'll repair, replace or refund it at no cost to you.
Warranty. We give a limited 3-month warranty from delivery, covering faults in normal operation. It doesn't cover drops, water damage, misuse, unauthorised repairs or normal wear. If your claim is covered, we'll repair the device, send a spare part or replace it, based on our assessment.

Nothing here limits your rights under Saudi consumer law.

6. Using Besty safely and fairly

Keep the device away from water and heat, and charge it only with the supplied cable or a certified equivalent. If it's cracked, swollen or overheating, stop using it and contact us.

You agree not to, and not to let anyone else:

let a child use Besty without their parent's or guardian's consent
use Besty for anything unlawful, or to harm or exploit any child
try to make Besty say harmful, sexual, violent or hateful things, or get around its safety rules
take apart or reverse-engineer the device, app or our AI setup, except where the law allows
access other people's accounts or our systems without permission
resell the service or use it to build a competing product

7. Who owns what

The hardware is yours once it's delivered.
The software is ours. The device software, the app, our AI setup, and the Besty name and logo belong to us. You get a personal right to use them with Besty.
Your words stay yours. What you and your child say and share stays yours. We use it only to run Besty, as our Privacy Policy explains.
Feedback. If you send us ideas, we can use them freely.

8. Our responsibility to you

We run Besty with reasonable care and skill. We can't promise it will always be available or error-free, especially during the pilot, or that services outside our control (like your Wi-Fi or our AI provider) won't have outages.

We're responsible for loss that's a foreseeable result of us breaking these Terms or being careless. Where the law allows, our total responsibility is limited to what you paid us in the 12 months before the claim.

Nothing in these Terms limits our responsibility for death or injury caused by our negligence, for fraud, or for anything else the law doesn't let us limit. Your rights as a consumer under Saudi law stay in place.

9. Ending, changes and disputes

You can stop using Besty and close your account anytime, in the app or by emailing us. Your data is then handled as our Privacy Policy describes.
We may suspend or close an account if these Terms are seriously or repeatedly broken, if a child is using Besty without a parent's authorization, if Besty is being used to harm a child, or if the law requires it. Where it's safe, we'll warn you first.
Changes. For meaningful changes to these Terms, we'll tell you in the app or by email at least 30 days ahead. If you don't accept them, you can stop using Besty before they apply.
Transfers. We may transfer this agreement to a company that takes over Besty. Your rights under it won't be reduced.
Disputes. If something goes wrong, contact us first and we'll aim to fix it within 30 days. These Terms are governed by the laws of England and Wales, but you keep the protection of Saudi consumer law and can bring a claim in the Saudi courts.

10. Contact us

AWLADNA AI LTD (Besty)
20 Wenlock Road, London N1 7GU, United Kingdom
Support: support@besty.life
Privacy: privacy@besty.life